Automatic Call Distribution

Automated Call Distribution (ACD) enables you to quickly and cost-effectively introduce a range of sophisticated call management techniques that will allow you to prioritise calls so that existing or high value customers are placed at the head of the queue, identify types of call and direct them to the most appropriately skilled agent, set up intelligent announcements to advise callers of their place in the queue and the estimated time to answer. ACD is a popular software solution for call centre environments as it provides statistics that can be incorporated into intelligent management reports.

Panasonic ACD Server