IT Support
However modern or well maintained, unfortunately IT systems fail. Servers can crash, viruses attack, phones go down. Infinity provide businesses throughout Sussex, Kent and London with peace of mind that their IT equipment and IT systems are being well looked after with our full IT support service.
Infinity's flexible and professional IT support service means that we are continually working to minimise any potential problems with your IT infrastructure. By monitoring your IT systems remotely, we can eliminate approximately 80% of problems before they occur.
Should an IT problem strike, we can normally fix remotely or we will ensure one of our IT support experts is on site straight away.
Some of the benefits of using Infinity's IT support service include:
- No tie in - our 30 day rolling contract gives you extra flexibility
- Simple budgeting - our fixed monthly support fee helps you to easily monitor your costs
- Unlimited support - through our telephone and remote IT support service
- No hidden extras - no call out charges or travel costs, just a fixed hourly charge for site work
- Peace of mind - 24 hour monitoring to minimise potential problems
- Minimise downtime - service level agreements are built into vital equipment
- UK based support - no foreign call centres - deal directly with our highly efficient UK IT support team operating from our Sussex based office
- One single point of contact - utilise our integrated full support service for one single point of contact for all your telecoms, IT, broadband and hosting requirements
Our IT support services include:
- IT Audit
- Proactive Monitoring
- Remote Management
- Onsite Scheduled Visits
- IT Help Desk
- IT Emergency Support
IT Audit
Our IT network audit is comprehensive and relentlessly focused on increasing your overall business performance. Dedicated to improving the strategic and operational efficiency of your IT, it covers the following:
- Detailed assessment of network and system operation: is it resilient, fit for business purpose and future-proof?
- Is all data safely backed-up and critical business and customer records safe and accessible?
- Identification of future problems to minimise potential downtime
The IT audit provides a platform for your current and future IT requirements, helping you design the ideal IT support solution.
In addition, our focus is to keep your servers in peak condition. Our engineers will conduct a series of regular checks to ensure server performance remains consistently high. Our weekly server check includes:
- Your server event logs
- Anti virus & Anti spam
- Applications logs
- Essential hardware metrics
- Security settings
- Email
Proactive Monitoring
Infinity's Proactive Monitoring enables you to protect the vital components of your IT network easily and cost-effectively.
We monitor and manage your network’s health and performance 24/7. We ensure that your critical data is secure and backed up, your e-mail has optimum capacity, memory and hard disks are in peak condition, anti-virus software is up to date and running, servers are crash resistant and critical event logs are scanned for any developing problems. And if we spot any faults, we can usually fix them before you even notice.
Our service includes three core components: a complete start of day safety check, a recurring check of all your network’s critical elements every 5 minutes and a guaranteed 7.5 minute response alert to your staff and our engineers.
We believe that proactive pays for itself again and again!
Over 60% of Infinity customers in Sussex, Kent and London already use our Proactive Monitoring service. These customers have found it has paid for itself many times over in reduced disruption and data loss, faster fault identification and fixing and the ability to track network performance and plan accordingly.
Onsite Scheduled Visits
All of our dedicated Infinity engineers are MSCE certified, highly trained and adept at understanding your business and IT operation. Responsible for all network maintenance and for ensuring your systems are running smoothly, they will visit regularly and conduct the following checks:
- Physical server checks
- Perimeter security checks
- Critical patch & service pack updates
- Troubleshooting logged issues
- Hardware & software maintenance
- Business continuity testing / restoration of data
- Anti-virus updates
- End user training
- Help desk support
Help Desk
If your systems fail or your staff experience any problems, Infinity’s highly skilled IT help desk engineers are here to help.
We can fix over 80% of enquiries immediately over the phone or by taking control of your systems from our offices, helping to keep the cost of on-site visits down.
But if we need to be there in person, we will get to you. Guaranteed.
Emergency Support
If an emergency occurs, you need a guaranteed response. Based in Sussex in the South East, we can provide an engineer within 2, 4 or 8 hours. This varies according to your needs and your service level agreement.
Our engineers are trained to deal with any emergency on any system, including Microsoft, HP, Cisco and Novell.
Our IT Services
For more information on the IT services that we provide, please browse through our website:
For further information on our IT support service or to speak to one of our IT experts, please call us on 0845 450 4600 or complete our enquiry form.