Computer Telephony Integration (CTI)

Computer telephony integration or CTI is an application that connects your computers to your business telephone system enabling them to work together.

In today's competitive business environment, organisations are continually looking at ways to add value and one of the most effective ways is by continually focusing on improving service delivery and customer satisfaction.

A computer telephony integration application enables your staff members to provide a seamless customer service experience. Using the classic CTI application 'screen popping' to identify the caller and display that database record on the screen before the call is answered, your customers don't need to hold on the line whilst your operative finds their record - the information is instantly available.

This efficiency ensures your customers receive the best customer service and are left confident that they are dealing with a highly organised and professional Company.

In addition to enhanced customer service, a computer telephony integration application improves business productivity with reduced time spent per call and simplified administration and data logging tasks.

CTI also enables calls to be made directly from a contact management package by simply clicking the call button.

The Panasonic Communication Assistant (CA) application suite is well renowned for its highly efficient and simple to use computer telephony integration. The Panasonic CA suite also equips businesses with a range of other communication applications such as call monitoring, call management, dashboard reports for Managers and Supervisors and much more.

To learn more about computer telephony integration or to talk to one of our telecoms support experts, please call us on 0845 450 4600 or complete our enquiry form.

CA Brochure
CA Spec Sheet